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THIS WEBSITE IS OWNED AND OPERATED BY SUTCLIFFE & MORT PTY LTD TRADING AS SUTCLIFFE MEATS ABN 33 167 622 577. THESE TERMS AND CONDITIONS FORM OUR CONTRACT WITH YOU.
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Terms and Conditions of Rewards
Our loyalty discounts apply at the item level, meaning any discount (e.g., a $100 off code) is spread proportionally across all items in your order. If an item—or your entire order—is refunded, the amount returned to you will reflect the actual amount paid after the discount, not the full RRP (Recommended Retail Price) listed on the website.
For example, if a $100 discount is applied across multiple products, each product will have a portion of that discount deducted. Should you return an item, the refund you receive will be based on the discounted value of that specific item, not its original full price. Refunding at full RRP would effectively result in giving back more than was paid, which is not supported by our system.
Additionally, any refunded items will result in a reversal of loyalty points earned from that purchase. The number of points removed will reflect the value of the item(s) refunded, as calculated by the system.
Other information and complaints
If you have any complaints please notify us at Sutcliffe@sutcliffemeat.com.au and we will respond as quickly as possible.
CONTACT DETAILS:Customer Service DepartmentSutcliffe Meats34 Amax Ave, Girraween NSW 2145PH 02 8629 7200sutcliffe@sutcliffemeat.com.au