Frequently Asked Questions

How long does meat last in the fridge?

For fresh meat that is unpackaged, we always advise to use within 48 hours to ensure the best eating quality. For packaged meat, please always refer to the date on the pack.

Why is my mince brown/grey in the middle? Does this mean it is off?

Not necessarily. As long as the minced meat has been correctly refrigerated and consumed within the given period, it should be safe.

Fresh minced meat contains a pigment called myoglobin which comes in 2 forms, oxymyoglobin (the red colour of beef when the meat comes into contact with oxygen) and metmyoglobin (the brown/grey colour). After a short period, where there is less exposure to oxygen, the meat can lose its bloom and change to a brown grey.

Meat that has an off smell or sticky to touch should be discarded.

If meat is frozen and defrosted, can you refreeze it again?

We do not recommend for raw meat to be refrozen once it has been defrosted unless the product has been cooked. Re-freezing raw meat can compromise the quality due to the moisture loss which occurs during thawing.

Is grass fed or grain fed beef better?

There is no clear answer to this question as it really comes down to personal preference and taste.

Grain fed beef tends to produce a more consistent flavour of the meat due to the cattle eating a consistent feed ration during its fattening period. Grass fed beef flavours can vary due to the geographic variations and grass quality across Australia.

How do I know how to cook each cut of meat and how long for?

Refer to our Know Your Meat Cuts page for information.

Online Store Frequently Asked Questions

How does the online ordering process work?

It’s a really simple process!
  • Click here to SHOP NOW
  • Select the products and quantity that you want and add to the cart
  • Enter your payment through paypal or the available payment on the website to complete the process
  • All transactions are processed in AUD

What stores can you click and collect from?

Unfortunately this is not available online to organise.  If you would like to place an order at our other stores, please contact your relevant store directly to discuss. Alternatively, please call our head office on 02 8629 7200 and someone will be able to assist you.

Do you deliver to my area?

Check out our postcode delivery checker to find out if we deliver to your area

What days do you deliver and how much is it?
Deliveries are available 7 days a week to the Sydney metro areas
Every Wednesday to the Blue Mountain area

Delivery is $25.00. Or for all orders over $120, a flat rate of $10
Minimum order is AUD $50
Cut off for orders is 12pm for delivery the next business day to Sydney Metro,


When do you deliver?
Our delivery window falls between 7am and 6pm. Please note that sometimes due to unforeseen circumstances, deliveries may fall outside of these times.
You will receive a text message and/or email the night prior around 8pm which will give you an ETA

How is my order delivered?

Products are packaged in Chilltainer boxes with ice packs that have been designed and tested to keep products at required temperatures for 4 hours from delivery. Ideally the order should be placed in the fridge immediately upon receiving therefore it is important to have the order delivered to an address where someone can receive it.  We accept no liability or responsibility for our products if they are not properly refrigerated after 4 hours from time of delivery (depending on weather).

If nobody is available to take collection of the order, we will do our best to contact you on the number you provide us to discuss a suitable place for us to leave your order. If instructed, we can leave your order with a concierge, at reception or any place designated by you. Otherwise we will find a safe place for your delivery to be left.  A request for re-delivery is possible however will be at a cost of an additional $25.00.

Once your order has been delivered, it is no longer the responsibility of Sutcliffe Meats. All risk of loss or damage to the goods passes to you once we have handed over the goods.

The delivery charge is $25.00 or $10 for all orders over $120, a minimum order value of $50.00 is required for this service.

What happens if I have a problem with my delivery ?
If you find there is an issue with your order once you’ve received it, please contact us with 24 hours of delivery via email or phone 02 8629 7200

What is your returns policy?

We pride ourselves on providing fresh, quality meat to our customers. In the event that you have received product that you are not satisfied with due to either quality or an error, please ensure to contact us immediately. You will receive a phone call from a member of our team and each scenario will be treated individually. If there is an issue that has occurred on our end, goods will be replaced. Refunds to the amount regarding the goods in question may also be considered pending circumstances. We do not normally give refunds if you simply change your mind or make the wrong decision.

What are your payment options for your online store?

We currently accept PayPal and credit card payments.
Got a question we haven’t answered? Contact us and we’ll do our best to help.